Help Centre

Frequently Asked
Questions

Everything you need to know about secured homeowner loans. Can't find your answer? Our team is happy to help.

About Homeowner Loans
Eligibility & Credit
Application Process
Fees, Costs & Your Rights
Privacy & Confidentiality

Important: Homeowners Loan is a trading name of Ruby Holdings Ltd (Co. No. 09496123), authorised and regulated by the Financial Conduct Authority (FRN: 763879). We are a credit broker, not a lender. Think carefully before securing other debts against your home — your home may be repossessed if you do not keep up repayments. Loans subject to status and affordability. Representative 11.3% APRC variable. Maximum APR 56.5%. Broker fee up to 12.5%, capped at £4,950, payable on completion. 14-day right to cancel any distance credit broking agreement (CONC 11.1). Fee refund rights apply under Section 155, Consumer Credit Act 1974.

Still have questions?

Our team is here to help with any questions about secured loans.

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.

IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERM OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.

Homeowners Loan is a credit broker and introducer, not a lender. Homeowners Loan is a trading name of Ruby Holdings Ltd. We introduce customers to selected third-party providers of secured homeowner loans. Checking your eligibility with us will not affect your credit score. If you choose to proceed, a lender or broker partner may later carry out a hard credit search.

HomeownersLoan
homeownersloan.co.uk

Homeowners Loan is a trading name of Ruby Holdings Ltd, which is Authorised and Regulated by the Financial Conduct Authority.


Ruby Holdings Ltd
The Counting House, 24 Richmond Road
Bowdon, Altrincham, WA14 2TT
Registered in England & Wales


FCA Reference No: 763879
Company Registration No: 09496123
ICO Data Protection Reg: ZA130896

No fee for our service: There is no fee for making an enquiry with Homeowners Loan. If you proceed with a brokered loan through one of our partners, broker and lender fees may apply. We will explain clearly who charges any fee, when it becomes payable, and whether any refund rights apply before you proceed.

Commission disclosure: Homeowners Loan may receive a fee or commission from lender and broker partners when we introduce you to them. This fee does not affect the rate or terms offered to you. All fees charged by our partners will be explained in writing prior to the commencement of any loan.

Broker fees: Homeowners Loan charges you no fee. The broker we introduce you to may charge up to 12.5% of the loan amount borrowed, capped at £4,950, may be payable on completion. Lender fees may also apply. The actual APRC available will depend on your individual circumstances. Loans and remortgages are subject to status. Please ask for a personalised illustration. Loans are secured on property. Fees will only be payable where further services from our partner are requested and, depending on the solution, costs may vary.

Refund rights: Under Section 155 of the Consumer Credit Act 1974, you are entitled to a refund of any brokerage fee (less £5) if a credit agreement is not entered into within six months of an introduction to a source of credit.

When we introduce you to a partner, please be aware you are subject to their terms, conditions, and privacy policy.

Consent: By submitting an enquiry, you confirm that you have consented to being contacted by Homeowners Loan (a trading name of Ruby Holdings Ltd, which is Authorised and Regulated by the Financial Conduct Authority) and/or our partners. We may contact you by post, phone, WhatsApp, and email. You can OPT OUT at any time by informing us or our partners directly. Please refer to our Privacy Policy for a list of partners and their contact details.

All information and services provided by Ruby Holdings Ltd are free of charge.

© 2026 Homeowners Loan. A trading name of Ruby Holdings Ltd.

Authorised and regulated by the Financial Conduct Authority. Registered in England & Wales.

FCA FRN: 763879Co. No: 09496123ICO: ZA130896
Help Centre

Frequently Asked Questions

Everything you need to know about secured homeowner loans. If you can't find your answer here, our team is happy to help.

About Homeowner Loans

Application Process

Privacy & Confidentiality

Eligibility & Credit

Fees, Costs & Your Rights

Important information: Homeowners Loan is a trading name of Ruby Holdings Ltd, registered in England and Wales (Company No. 09496123). Authorised and regulated by the Financial Conduct Authority (FRN: 763879). We are a credit broker, not a lender. Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it. Loans are subject to status and affordability. A Decision in Principle is not a guaranteed offer of credit. Representative 11.3% APRC variable. Maximum APR 56.5%. Broker fee up to 12.5%, capped at £4,950, payable on completion. You are entitled to a refund of any brokerage fee (less £5) if no credit agreement is entered into within six months of an introduction to a lender (Section 155, Consumer Credit Act 1974). You have a 14-day right to cancel any distance credit broking agreement without penalty (CONC 11.1). Registered office: The Counting House, 24 Richmond Road, Bowdon, Altrincham, WA14 2TT.

Still have questions?

Our team is here to help. Get in touch and we'll answer any questions about secured homeowner loans.